Privacy Policy

• Toto Folder Manufacturing Co., Ltd. (hereinafter referred to as “Company”) recognizes the importance of protecting the personal information and regards it as the important social responsibility to handle it safely and appropriately. Therefore, the Company has established the following policies regarding the handling of personal information, and declares to publish and comply with them.

• (Compliance with the laws and regulations)

  1.Regarding the acquisition, use and handling of all personal information of the customers, the Company shall comply with the laws concerning personal information protection, the provisions of the Telecommunication Business Law and its related laws concerning the confidentiality of communications and the Guideline on protection of personal information in the telecommunications business (hereinafter referred to as “Guideline”) and this Privacy Policy.

• (Efforts to protect the rights and interests of users)

  2.The Company implements the following as the main efforts to protect the rights and interests of users regarding personal information protection.

  • 1 )If requested by the customer, the Company shall stop sending direct mails and suspend telephone calls.

  • 2 )The Company may entrust all or a part of the handling of personal information within the scope of the purpose of use. The Company shall select the contractor who is deemed to handle personal information properly, and shall properly specify security management, confidentiality and other matters concerning the handling of personal information in the contract, and shall conduct necessary and appropriate supervision.
    The main tasks to be entrusted are as follows:
    - Sales and acceptances of various products and services
    - Repair works
    - Charge related business
    - Marketing

• (Identification and publication of purpose of use)

  3.The Company shall announce the purpose of use of the acquired customer’s personal information in advance after identifying as much as possible. In the case of directly acquired the personal information written in the contract or other documents from the customer, the purpose of use shall be specified to the customer in advance.
  The purpose of use is as follows:

  • 1 )For providing services related to the Company’s business

  • 2 )For providing various kinds of information

• (Use within the purpose of use)

  4.The Company handles any personal information only to the extent necessary to achieve the purpose of use specified and announced in advance. In the following cases, however, without obtaining the customer’s consent, the customer’s personal information (excluding information related to the confidentiality of communication) may be handled beyond the range necessary for achieving the purpose of use specified and announced in advance.

  • 1 )When it is based on the laws and regulations

  • 2 )When it is necessary for the protection of human life, body or property and it is difficult to obtain the consent from the customer

  • 3 )When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent from the customer

  • 4 )In case where it is necessary for a national institution, a local public entity, or a person or an organization entrusted by them to do so to cooperate in performing affairs stipulated by the laws and regulations, and obtaining the consent from the customer may disturb its performance

• (Appropriate acquisition)

  5.The Company does not acquire any personal information by false or other unjust means.

• (Retention period)

  6.The Company sets the retention period for personal information to the extent necessary for the purpose of use and after achievement of the purpose of use or after the retention period the customer’s personal information shall be erased without delay. However, this does not apply to the following cases:

  • 1 )When it must be preserved based on the laws and regulations

  • 2 )When there is consent from the customer

• (Safety management measures)

  7.The Company strives to keep the personal information accurate and up-to-date, and take necessary and appropriate security management measures to protect it from unauthorized access, alteration, leakage, loss or damage.

• (Employee supervision)

  8.The Company shall provide necessary and appropriate supervision of employees to ensure the security of the personal information. In addition, the Company shall carry out education and training required to ensure proper handling of the personal information to the employees.

• (Supervision of contractor)

  9.The Company entrusts all or a part of the handling of personal information within the scope of the purpose of use in the sales and acceptances of various products and services, repair works, charge related services, marketing and other services. In this case, the Company shall select the contractor who is deemed to handle the personal information properly. In the contract, safety management, confidentiality, subcontracting conditions and other matters relating to the handling of personal information shall be properly stipulated and the appropriate supervision shall be conducted.

• (Provision to third parties)

  10.The Company shall not provide the personal information to any third parties without the customer’s consent except for the cases listed below:

  • 1 )When it is based on the laws and regulations

  • 2 )When it is necessary for the protection of human life, body or property and it is difficult to obtain the consent from the customer

  • 3 )When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent from the customer

  • 4 )In case where it is necessary for a national institution, a local public entity, or a person or an organization entrusted by them to do so to cooperate in performing affairs stipulated by the laws and regulations, and obtaining the consent from the customer may disturb its performance

• (Request for disclosure, etc.)

  11. If the customer wishes to notify the purpose of use of his personal information, to disclose, correct, add or delete it, or stop using it or stop providing it to a third party, the customer is requested to follow the procedures specified separately by the Company. The customer is expected to contact the Company’s Head Office in Kawaguchi, Saitama for procedures for requesting disclosure of personal information.

• (Handling complaints)

  12.The Company shall respond quickly and appropriately to complaints and other queries from customers about the handling of personal information. The Company accepts complaints and other queries below:
  (Contact Name) Toto Folder Manufacturing Co., Ltd. Kawaguchi Head Office
  (Contact Information) +81-(0)48-262-2838
  (Contact Hours) 8:20 to 17:20 on weekdays

• (Response when a leakage occurs)

  13.In the event that a trouble like leakage of a customer’s personal information occurs, the Company shall take appropriate measures such as promptly informing the customer of the facts.

• (Continuous improvement)

  14.The Company shall endeavor to continuously improve the handling of personal information by efforts like establishing internal rules regarding the protection of personal information, conducting employee training and conduct internal auditing.